FAQ

One2One Supply is an Australian-based store that provides customers with high-quality one-to-one versions of iconic luxury items. We are committed to offering a premium experience without the luxury price tag.

No. Our products are one-to-one inspired versions of popular luxury items. They are crafted to closely mirror the original in quality, design, and detail, but they are not affiliated with or endorsed by any brand.

All products are shipped directly from our international suppliers. This allows us to offer the highest quality one-to-one pieces at the best price.

At One2One Supply, we pride ourselves on delivering the highest quality one-to-one versions of luxury items — not mass-produced or low-grade replicas. Every piece we offer is crafted with precision, durability, and attention to detail to mirror the real thing as closely as possible.

We also provide a premium customer experience, including:

  • Fast and secure checkout

  • Trusted payment options like Credit Card and Afterpay

  • Reliable shipping with tracking from our trusted overseas partners

We believe in quality over quantity, and our pricing reflects the standard we hold for the products and the service we provide.

Standard shipping typically takes 5 to 15 business days.

Please allow additional time during high-demand periods or for customs clearance. You’ll receive tracking details once your order is dispatched.

Possibly. As the importer of the goods, you (the customer) are responsible for any customs duties, taxes, or import fees that may apply in your country. These are not included in the product or shipping price.

We offer secure checkout with:

  • Credit/Debit Cards

  • Afterpay (Shop now, pay later in 4 interest-free instalments)

All sales are final unless your item arrives damaged or significantly different from what was described. If there’s an issue, please contact us within 7 days of delivery with clear photos.

We’re here to help! Please email us at:

 support@one2one-supply.com

We aim to respond within 24–48 hours on business days.

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